Refund Policy

1. Subscription service

DevioLab plans provide access to digital software functionality for a defined billing period. Access may include Signal Bots, Trading Bots, strategy tools, analytics and plan-specific limits. Subscription prices and included functionality are shown before purchase.

Where recurring billing is enabled, the subscription renews according to the billing terms presented at checkout until it is cancelled or otherwise terminated.

2. Cancellation

You may cancel future renewal using the available subscription-management process. Cancellation normally stops future recurring charges and does not by itself create a refund for a billing period that has already started.

Unless a refund or mandatory legal remedy applies, access may continue until the end of the already-paid period. When the paid period ends, paid DevioLab functionality may be paused or disabled according to the plan rules.

3. Requesting a refund

If you believe a charge was duplicated, made in error, unauthorized, or the paid DevioLab service was materially not delivered as described, contact us promptly at info@deviolab.com with the account email, order or transaction reference and a short explanation.

Refund requests are reviewed based on the circumstances of the transaction, actual service delivery, applicable law and the rules of the Merchant of Record or payment method used. Submitting a request does not guarantee that a refund will be approved.

4. Factors considered

Examples that may support a refund or correction include a verified duplicate charge, an incorrect billing amount, an unauthorized transaction, a material technical failure that prevented delivery of the purchased service and could not reasonably be resolved, or another circumstance where a refund is required by applicable law or the Merchant of Record.

We may request reasonable information needed to locate the transaction and investigate the issue.

5. Trading performance is not a refund guarantee

Trading losses, an unprofitable strategy, a signal that does not result in profit, market volatility, slippage, exchange execution, or a strategy performing differently from historical or backtested results do not by themselves mean that the digital subscription was not delivered.

DevioLab does not guarantee profits or trading outcomes. Purchasing a subscription is payment for access to software functionality, not for a promised investment return.

6. FastSpring and other Merchants of Record

When FastSpring processes the purchase as Merchant of Record, FastSpring manages the payment transaction and refund delivery. FastSpring may forward a buyer's refund request to DevioLab for review, and FastSpring may also issue refunds in circumstances involving fraud, erroneous charges, chargeback prevention or other risk/compliance requirements.

Refund timing and technical availability can depend on the payment method. If a refund is approved, it is returned through the applicable payment provider to the original payment method where supported.

7. Chargebacks and payment disputes

If you do not recognize a charge or believe there is a billing problem, contact us first where practicable so the issue can be investigated. A chargeback is handled separately by the payment provider, Merchant of Record, card network or bank and may be subject to their own procedures.

8. Mandatory consumer rights

Nothing in this Refund Policy limits refund, withdrawal, cancellation or other consumer rights that cannot legally be waived in your jurisdiction. Where mandatory law or the Merchant of Record's applicable terms provide stronger rights, those rights apply.

9. Contact

For billing, cancellation or refund questions, contact: